Customer Success Associate

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Door Equipment Company

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Door Equipment Company is a family owned and operated business founded in 1976. Originally started in a local garage, the company has grown to provide quality and responsive service in the door equipment industry. With offices in Kentucky and Indiana, they serve multiple sectors, including healthcare, hospitality, and retail. Door Equipment Company prides itself on offering skilled jobs and maintaining a quality workplace for its employees.

AUTOMATIC AND MANUAL DOOR SERVICE AND INSTALLATION • STOREFRONT GLASS AND GLAZING • HOSPITAL DOORS • PHARMACEUTICAL DOORS • ACCESS CONTROL SECURITY

11 - 50 employees

Founded 1976

🤝 B2B

🛒 Retail

📋 Description

• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment • Understand and assess customer requirements, level of adoption of the service, and corporate structure as it applies to JOOR rollout and adoption • Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance • Be an advocate for client feature requests and work cross-functionally with our Product, QA, and Data team to help move projects forward • Drive increased engagement for new and existing customers • Strategize and identify how the team can increase renewal rates and keep our churn rate near zero • Strategically expand our revenue in accounts through cross-selling and upselling • Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores • Drive new business growth through greater advocacy and reference ability

🎯 Requirements

• 1+ years of experience managing accounts or owning a book of business required • Experience in a customer success or account management role within either a B2B SAAS business OR within the fashion industry, ideal candidate will have experience of both • Excellent presentation, written, and oral communication skills • Strong negotiation and sales skills • Experience collaborating with cross-functional teams is a plus • A proactive, consultative account manager • An ability to handle difficult upselling and reselling conversations • A scrappy go-getter • Additional language skills preferred

🏖️ Benefits

• Competitive base salary and performance-based variable earnings • Access to international trade shows and market weeks to see the product in action • Collaborate with our teams around the world • Private Medical, Dental, & Vision coverage • Opportunities for growth and development through various internal initiatives • Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.