insightsoftware
insightsoftware is a comprehensive provider of solutions tailored for finance, accounting, and operations. They empower business leaders by turning data into actionable insights, aiding in strategic decision-making across organizations. Their platform connects over 200 environments including major ERPs and data sources, offering AI-enabled integration and data management solutions specifically designed for the Office of the CFO. insightsoftware's offerings include financial reporting, operational reporting, data automation, and more, all aimed at streamlining financial processes and enhancing data visibility and reliability. With a focus on automating routine workflows, they enable businesses to save time, minimize errors, and focus on strategic analysis.
Financial Reporting • Budgeting • Planning • Business Analytics • Real-Time Reporting
Customer Success Associate, English and German Speaking
3 days ago
insightsoftware
insightsoftware is a comprehensive provider of solutions tailored for finance, accounting, and operations. They empower business leaders by turning data into actionable insights, aiding in strategic decision-making across organizations. Their platform connects over 200 environments including major ERPs and data sources, offering AI-enabled integration and data management solutions specifically designed for the Office of the CFO. insightsoftware's offerings include financial reporting, operational reporting, data automation, and more, all aimed at streamlining financial processes and enhancing data visibility and reliability. With a focus on automating routine workflows, they enable businesses to save time, minimize errors, and focus on strategic analysis.
Financial Reporting • Budgeting • Planning • Business Analytics • Real-Time Reporting
📋 Description
• Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations. • Work within Salesforce CPQ to adjust renewal quotes for customer review. • Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues. • Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
🎯 Requirements
• Fluent in German and English. French is advantageous. • Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company. • Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. • High level of attention to detail with the ability to handle a variety of tasks and projects at once. • Exceptional verbal and written communication skill
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