Customer Success Manager

March 20

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Vivi

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We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. The only scalable, easy-to-use wireless screen sharing and student engagement solution engineered for, and by, the education sector. Any device, for any number of users, in any number of classrooms, with any media type, in any learning environment, on any display. Get started with the wireless screen sharing solution used in over 40,000 classrooms around the world.

Education • Software • Technology • Smart Technology • Higher Education

51 - 200 employees

📋 Description

• Reporting to the VP of Customer Success, your primary role is building long-term customer relationships, actively managing the success of a large book of business and providing a world class, white glove customer experience in every interaction. • You will be responsible for coordinating the successful deployment of the Vivi Solution to both new and existing Schools and MATs to ensure high adoption, usage, retention and expansion of Vivi. • Major duties include following key client metrics, deploying timely and effective proactive outreach campaigns, running virtual and onsite teacher trainings and implementing effective at-risk intervention strategies. • You will guide our clients towards full adoption of Vivi and will collaborate with Sales, Marketing, Support and Product to identify opportunities to expand the relationship and use of the platform. • The position is 100% Remote, however, there will be an expectation of some travel. • Responsibilities include driving adoption, retention, and expansion among customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals.

🎯 Requirements

• 2+ years of SaaS CSM or account management experience in K-12 or higher education. • You excel at building relationships—you establish rapport, listen, and earn your customers’ trust • Excellent time-management skills, detail-oriented and with a strong focus on serving the customer. • You proactively work to mitigate churn and handle objections to renew and expand accounts • Ability to work in a fast-paced and changing environment. • Excellent communication and interpersonal skills. You’re a people person! • Ability to resolve customer questions and issues both independently and with collaborative team efforts. You love solving problems and delighting your customers! • Demonstrated success in adopting new technology. • Strong written and verbal communication skills. • ability to conduct training online and in-person.

🏖️ Benefits

• L&D Budget – we offer each employee an annual L&D budget to assist with furthering their skills • Give back to the community with our Volunteer Program • Birthdays off each year