Enterprise Customer Success Manager

2 days ago

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Doppel

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

🔐 Security

🔒 Cybersecurity

Description

About Doppel At Doppel, we are committed to empowering our customers to operate with speed and precision by pioneering solutions that make cybersecurity accessible and actionable. As an Enterprise Customer Success Manager (CSM) at Doppel, you will be responsible for managing and fostering long-term relationships with our clients. You will ensure they achieve maximum value from the Doppel platform by proactively addressing their needs, identifying expansion opportunities, and advocating for their success within the organization. Thoroughly understand the customer's organizational structure, key decision-makers, business objectives, and pain points. Develop and execute comprehensive onboarding plans for new enterprise customers. Build relationships with multiple stakeholders across the customer organization. Regularly monitor customer usage data, identify potential issues. Demonstrate the tangible business value customers are achieving through the platform. Identify opportunities to upsell and expand existing customer contracts. Cultivate customer loyalty and actively encourage them to become advocates. Gather regular customer feedback through surveys, check-ins, and other mechanisms to identify areas for improvement. Work closely with sales, product, marketing, ops and support teams to ensure seamless customer experience throughout the lifecycle.

Requirements

Bachelor’s degree. 3+ years of progressive customer success experience, ideally within Cyber Security or SaaS technology-driven company. Understanding of LLMs and Social Engineering preferred, but not required. We are looking for experienced CSMs that can lead by example. Ability to manage multiple priorities in a fast-paced setting. We are a rapidly growing start-up. Strong communicator who can effectively present to different customer stake holders, including legal, marketing, and cyber security professionals. Ability to solve complex customer issues, and make strategic, data-driven recommendations that align with Doppel’s mission.

Benefits

Offers Equity Offers Commission