Customer Success Manager

March 28

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+15 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dotdigital

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Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.

Email Marketing • Marketing Automation • Marketing Strategy • Managed Services

201 - 500 employees

Founded 1999

☁️ SaaS

📋 Description

• Looking for a dynamic and results-driven Customer Success Manager • Responsible for developing and executing strategies to drive revenue growth and ensure customer success for top-tier clients • Provides leadership in post-sales customer activity • Focuses on customer retention, success, and growth while strengthening relationships with existing customers • Delivers against financial targets while assisting in the acquisition of new accounts

🎯 Requirements

• Minimum of 2-3 years managing a client portfolio • Proven experience in key account management, managing high value, strategic accounts, or relevant experience within the tech sector (email marketing or e-commerce is desirable) • Experience managing accounts throughout the full life cycle • Able to multitask, prioritize, and manage time efficiently • Proven record of delivering positive net churn • Goal-oriented, organized, and efficient • Encouraging to team and staff; able to mentor and lead • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels • Skilled in problem-solving and negotiation to maximize growth and minimize churn • Strong written/verbal communication skills • Ability to present in masterclass-type events both in person and virtual to customers • Leverage social media to strengthen customer relationships and grow our brand presence

🏖️ Benefits

• Parental leave • Medical benefits • Paid sick leave • Dotdigital day • Share reward • Wellbeing reward • Wellbeing Days • Loyalty reward