Deliverability Consultant

October 1

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Dotdigital

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Email Marketing • Marketing Automation • Marketing Strategy • Managed Services

201 - 500 employees

Founded 1999

☁️ SaaS

Description

• Deliverability Consultant in Messaging Operations at Dotdigital • Provide strategic help to customers and internal stakeholders • Assist with Dotdigital’s anti-abuse efforts • Handle critical operational functions like ramp ups and customer support • Educate customers on deliverability best practices • Represent Dotdigital at industry events

Requirements

• 1-2+ years of experience in email deliverability; either at an ESP or using an ESP brand-side is preferred but not required • Detailed knowledge of factors affecting email deliverability • Able to troubleshoot technical issues affecting email delivery and deliverability • Knowledge of the Microsoft office suite; particularly Excel • Proven customer facing experience with strong communication skills • Able to interpret customer problems, independently research using available resources, and apply practical solutions • Manage client expectations appropriately and communicate progress back effectively • Able to prioritize competing tasks, handle responsibilities with a sense of urgency, take accountability, and operate with transparency • Willing to work with customers in multiple time zones and be flexible with the working schedule • Understand the importance of documentation; both using it and writing it • A creative thinker and problem solver who’s happy to step outside their comfort zone and excited to nerd out about deliverability with us • A team player committed to adapting priorities for the success for the whole team

Benefits

• Parental leave • Medical benefits • Paid sick leave • Dotdigital day • Share reward • Wellbeing reward • Wellbeing Days • Loyalty reward • DEI commitment