Dow Jones
Business News • Risk & Compliance • Market Intelligence • Private Markets • Digital Media
1001 - 5000 employees
Founded 1882
Customer Service Associate - Mandarin, Cantonese, or Japanese
December 4
🇺🇸 United States – Remote
💵 $35k - $50k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🗽 H1B Visa Sponsor
Dow Jones
Business News • Risk & Compliance • Market Intelligence • Private Markets • Digital Media
1001 - 5000 employees
Founded 1882
Description
• Provide high-level telephone, email, and web chat support for Dow Jones products • Answer global customer queries • Provide professional-level support to retain customers • Strong ability to multitask and prioritize • Ensure all relevant procedures are followed • Actively seek self-improvement opportunities • Work with other departments to handle escalated issues
Requirements
• Highly proficient in Mandarin/Cantonese, or Japanese for both written and verbal communication • Fluent in English, for both written and verbal communication • Commitment to customer satisfaction • Ability to listen, empathize, and handle challenging customer inquiries • Ability to maintain a positive attitude in a busy environment • Ability to understand new technical systems quickly • Attention to detail and ability to multitask • Ability to follow a large set of procedural guidelines • Experience in a contact center and/or customer service environment (preferred) • Salesforce experience a plus • College degree desired, or equivalent work experience • Previous research experience desired • Fluent in additional languages a plus
Benefits
• Comprehensive Healthcare Plans • Paid Time Off • Retirement Plans • Comprehensive Medical, Dental and Vision Insurance Plans • Education Benefits • Paid Maternity and Paternity Leave • Family Care Benefits • Commuter Transit Program • Subscription Discounts • Employee Referral Program
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