Customer Success Account Manager

August 18

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Logo of Dozuki

Dozuki

Manufacturing Work Instructions β€’ Continuous Improvement β€’ Standard Work β€’ Technical Writing β€’ Lean Manufacturing

51 - 200

πŸ’° Private Equity Round on 2021-09

Description

β€’ Build and maintain strong, long-lasting relationships with clients. β€’ Serve as the primary point of contact for customer inquiries, issues, and escalations. β€’ Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software. β€’ Develop and execute customer success plans tailored to individual client needs. β€’ Monitor customer health and proactively identify opportunities for growth and improvement. β€’ Collaborate with internal teams to ensure customer needs are met and expectations are exceeded. β€’ Create return on investment (ROI) analysis for customers. β€’ Monitor customer satisfaction and work to resolve any issues that may impact retention. β€’ Identify and develop customer advocates who can provide testimonials and referrals. β€’ Gather customer feedback and relay it to the product development team to drive continuous improvement. β€’ Track and report on key customer success metrics, including customer satisfaction, retention, and product usage. β€’ Provide regular updates to the leadership team on customer health and success initiatives.

Requirements

β€’ Bachelor's degree in Business, Computer Science, Marketing, Communications, or a related field. β€’ 3-5 years of experience in a customer success, account management, or related role within the software industry. β€’ Proven track record of managing and growing customer relationships. β€’ Experience leading and managing customer success teams. β€’ Strong understanding of SaaS (Software as a Service) business models and technology. β€’ Manufacturing industry knowledge is a plus. β€’ Excellent communication and interpersonal skills. β€’ Ability to work independently and as part of a team. β€’ Strong problem-solving skills and a proactive approach to customer issues. β€’ Proficiency with CRM (salesforce) software and customer success tools. β€’ Proficiency in the Microsoft and Google Suite of products. β€’ Ability to travel 25-40%

Benefits

β€’ Competitive salary and performance-based bonuses. β€’ Comprehensive health, dental, and vision insurance. β€’ Retirement savings plan with company match. β€’ Generous paid time off and holidays. β€’ Opportunities for professional development and growth. β€’ A collaborative and supportive work environment. β€’ Remote-friendly environment β€’ Monthly stipend for gym membership β€’ Home office set-up stipend

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