Customer Success Manager

April 13

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Security Roots Ltd

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Information management solutions for security teams • Web Application Security Assessments • Security Assessment Management • Network Security Assessments • Penetration Test Reporting and Collaboration

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Description

• Help our users implement Dradis by walking them through the onboarding process, sharing relevant resources, and driving uptake in their teams. • Build trusted relationships with our users through subscription management support, regular updates, and running quarterly check-in calls. • You will contribute to the future of Dradis by gathering insights and feedback from our users and working closely with the rest of our great team on every Dradis release. • This is a full-time position for the right candidate and it has an immediate start date. • You'll help us improve our product, and in doing so, will be making the lives of all of our users better. • You'll become an expert in how IT Security (i.e. ethical hacking) teams work and how our product can help them (btw, if you know where the "Dradis" name comes from, this *may* just be the perfect job for you!).

Requirements

• Ideally, you've held a remote position before, or you've held a similar position of responsibility in a traditional organization but now are looking to improve your work-life balance. • You are a well-rounded individual, work is not everything in life, you may have a family and social life. • You're comfortable communicating with others verbally and in writing. Our team is spread across the world, and so are our users. • You prefer not to be pigeon-holed in a single area and enjoy working on multiple aspects of the client success journey. • Our 100% user focused approach resonates with you. • You are organized, like to be on top of your responsibilities and don't let things slip through the cracks. • You're able to manage your time effectively and prioritize tasks. • You will be sure to slip the word "cylon" somewhere in your application. • You take initiative and ownership to see things through to completion. • You are able to manage yourself and don't need heavy direction to get things done. • You like to continuously hone your skills, share your knowledge, propose new ideas, and create solutions for a variety of problems. • If you're curious about IT Security, and the ethical hacking world, come and join us. • You'll work with some of the best InfoSec teams in the world.

Benefits

• Work anywhere - We're 100% remote. • Flexible work hours - Provided you have reasonable overlap with the team (roughly within US/Eastern business hours). • Great salary - You will be making more than others in your region. • Flexible vacation - Take time off when you need it, we trust you (no less than 4 weeks each year). • No external pressures - Our users are king, we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decisions for our customers without worrying about artificial deadlines or financial targets. • Autonomy - You will be given a lot of freedom to do what you think is right, without needing to explain every decision. • Meaningful work - You will take initiative and ownership to see things through to completion. We won't micro-manage you. And your work will be measured by your results. You'll be working in the two greatest markets in the world these days... Software & Security .