Customer Marketing Manager

March 8

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Drata

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Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company’s security controls, streamlining workflows to ensure audit-readiness. The platform provides solutions for startups, growth, and enterprise companies to scale and enhance their compliance programs. It covers a variety of frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and FedRAMP. Drata offers integrations with various systems and promotes automation and customization in managing compliance processes, helping companies maintain compliance effortlessly through adaptive automation and deep integrations with existing IT ecosystems.

compliance • cybersecurity • automation • SOC 2 • ISO 27001

201 - 500 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 $100M Series B on 2021-11

📋 Description

• The Customer Marketing Manager at Drata is responsible for driving a number of global programs and initiatives to help build stronger relationships with our customers, while elevating their stories. • In this role, the Customer Marketing Manager will build strong and trusted relationships directly with our customers while leading customer engagement and advocacy programs, customer events, webinar support, own our customer advisory board (CAB) as well as owning critical customer communications. • Success in this role will be measured on customer reference and success story achievement, customer event execution & success, and customer community engagement. • Own and manage customer events, including our Customer Advisory Board, Customer User Forums, as well as customer engagement programs at Industry events. • Creatively bring our customers' stories to life by defining and owning the process and delivery of capturing customer success stories, ranging from writing case studies to coordinating customer testimonial videos. • Develop and own our in-product customer communication strategy leveraging, inclusive of product discovery announcements, guides & walk-throughs and success KPIs.

🎯 Requirements

• Data-driven marketing approach, along with the ability to grasp and translate technical capabilities into business benefits. • Experience managing and maintaining a formal Customer Reference Program, from campaign execution to growing the number of referenceable customers and internal fulfillment of advocacy activities such as reference calls, event/webinar speakers, customer quotes, etc. • Experience in developing and writing customer success stories, translating complex technology and processes to compelling and powerful case studies. • Experience creating and executing marketing campaigns and programs that drive measurable customer engagement and advocacy. • Ability to work effectively and collaborate with internal cross-functional teams and external customers to drive results. • Strong customer focus and business orientation, with ability to engage senior executives through professional communications. • Strong analytical skills combined with an attention to detail.

🏖️ Benefits

• Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge • HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) • 100% paid short and long term disability plus life + AD&D benefits • Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities • Flexible Time Off: Flexible vacation policy for strong, fully charged batteries • 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child • Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office • 401K: Reach your financial goals while reducing your taxes