Technical Support Representative - APAC

November 12

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Drata

WebsiteLinkedInAll Job Openings

compliance • cybersecurity • automation • SOC 2 • ISO 27001

201 - 500

💰 $100M Series B on 2021-11

Description

•Our Customer Success team is thrilled to expand our Technical Support team with a founding member role in APAC! •In this pivotal position, you'll tackle technical challenges, troubleshoot, and guide a diverse range of customers to make the most of our platform. •Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members. •Help our customers with fully deploying Drata into their organizations. •Serve as a technical expert when covering correspondence via live chat, email, and video. •Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions. •Work alongside our customer success managers to help customers complete full rollouts of Drata. •Channel feedback to the rest of the company. •Contribute to the ongoing internal learning and success of our team by sharing knowledge.

Requirements

•2+ years of experience working in a position providing technical support through clear written and verbal communication. •Comfort with operating system basics: Windows, MacOS, Linux •Intermediate cloud knowledge and comfort troubleshooting a wide range of software application types including Infrastructure, Version Control, Identity, MDM, Ticketing, etc. •Experience troubleshooting API basics by gathering information and communicating effectively •Excellent English communication skills.

Benefits

•Supplemental Health Benefits offered •Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities •Flexible Time Off: Flexible vacation policy for strong, fully charged batteries •16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child •Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office