Technical Support Engineer

November 8

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Perforce Software

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DevOps Solutions • Version Control • DevSecOps • Agile Project Management • Software Configuration Management (SCM)

1001 - 5000

Description

• Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. • We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. • At Perforce, you’ll work with and learn from some of the best and brightest in business. • Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. • With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. • The best run DevOps teams in the world choose Perforce. • The Technical Support Manager for the Helix Core and Helix IPLM technical support teams at Perforce is searching for a technical support engineer to join the team. • You will be responsible for ensuring the success of our software development customers by effectively providing dependable and timely resolution to Perforce's Helix Core Version Control software and its associated products. • Helix Core is the best version control software (VCS) for world-class development at scale.

Requirements

• Two or more years’ experience providing customer technical support. • Bachelor's degree in computer science or similar or relevant work experience • Positive attitude - support engineers are required to be respectful, fair, gracious, and knowledgeable. • Emphasis on team collaboration, contributing ideas with the desire to improve processes and the product. • Strong analytics and problem-solving skills • Able to work well under pressure and prioritize accordingly • Knowledge of Linux operating systems • Basic networking experience • Basic shell scripting experience