Technical Support Representative

2 days ago

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Drata

WebsiteLinkedInAll Job Openings

compliance • cybersecurity • automation • SOC 2 • ISO 27001

201 - 500

💰 $100M Series B on 2021-11

Description

• Our Customer Success team is thrilled to expand our Technical Support team in Spain! You'll tackle technical challenges and guide a diverse range of customers to make the most of our platform. • Help our customers with deploying Drata into their organizations while troubleshooting various technical issues. • Serve as a technical expert covering correspondence via live chat, email, and video. • Provide customer service to a wide range of customers, working alongside our customer success managers. • Channel feedback to the rest of the company and contribute to ongoing internal learning by sharing knowledge.

Requirements

• 2+ years of experience working in a position providing technical support through clear written and verbal communication • Comfort with operating system basics: Windows, MacOS, Linux • Intermediate cloud knowledge and comfort troubleshooting a wide range of software application types including Infrastructure, Version Control, Identity, MDM, Ticketing, etc. • Experience troubleshooting API basics by gathering information and communicating effectively • Excellent English communication skills. • Must be located in Spain

Benefits

• Supplemental Health Benefits offered • Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities • Flexible Time Off: Flexible vacation policy for strong, fully charged batteries • 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child • Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office