Customer Support Specialist
5 days ago
Description
• About Us. DroneSense offers a drone software platform tailored for the unique needs of the public safety market. Our comprehensive solution equips First Responders with a complete tool set that expands situational awareness and acts as a force multiplier. Our mission-critical platform solves the challenges of scale and operational deployment across an entire organization, ultimately leading to more saved lives. Drones are a game-changer for the way First Responders carry out their various missions. DroneSense is here to serve as an integral part of this evolution in public safety. • Our Culture. We are a founder-led company and our leadership team is made of experienced engineers, pilots, and entrepreneurs. Our core values are central to how we work together as a team, solve problems for our customers and make decisions. We are looking for people who see problems as opportunities, have a growth mindset, and are willing to challenge the status quo. • We’re looking for an experienced Customer Support Specialist! The Customer Support Specialist will report to the Support Team Manager and will participate in the daily operations of DroneSense’s customer support department. They will work within the customer support team and ensure that customers receive best in class service to retain relationships and enable the success of the customer’s unique and critical public safety mission. You will be an experienced Customer Support Specialist with UAS experience, versatile, self driven, proactive, and a hands-on key business partner.
Requirements
• Citizen or Permanent Resident of the United Kingdom. • 2+ years experience as a Customer Support Specialist in a SaaS or professional services organization. • Prior experience with UAS is a bonus. • Prior experience in law enforcement, fire service or emergency services is a bonus.Excellent problem solving capabilities. • Experience with Key tools a bonus: Excel, Hubspot, Zendesk, Five9s, Slack.Experience with DroneSense is a bonus. • Proven track record in a fast-paced and high growth environment. • Ability to dive into details, but also step back and consider a problem strategically. • Strong influencer skills. • Bachelor's Degree or equivalent experience required
Benefits
• Competitive base pay • Work from home • Pilot Training & Drone Pilot Licenses paid • Private medical insurance scheme • 25 days of Holiday in additional to bank and public holidays • Pension • Sick days
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