Insights Analyst

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Cross-platform file sync • File sharing • Online backup • Cloud storage • Collaboration

1001 - 5000 employees

Founded 2007

🏢 Enterprise

⚡ Productivity

Description

• As an Insights Analyst, you will join the Customer Analytics team which empowers informed, customer-centric decision-making by delivering reliable, insightful, actionable analytics. • You are responsible for building a foundational understanding of our customers’ needs to guide decision-making. • This role supports and advances the company’s customer-centric vision to improve CX from beginning to end. • Your focus will be on providing actionable insights to partners through a deep understanding of the customer experience with applied analytics techniques and business insights. • This is an individual contributor role that requires exceptional analytical skills, bias toward action, strong collaboration and communication skills and a passion for customer experience. • Lead end-to-end Key Performance Indicator (KPI) reporting processes, including defining and developing high-impact metrics aligned to business strategy. • Serve as a thought partner and SME for data in specific CX or product areas, bridging the gap between technical and non-technical partners. • Perform analytics deep dives that identify opportunities to improve customer experience across the business.

Requirements

• 5+ • Strong analytical and interpretive skills with the ability to distill copious amounts of data • Significant experience working with large amounts of data (SQL) • Experience in data visualization tools (e.g. Tableau) and with querying large data lakes (e.g. Databricks) • Proven track record of being able to drive work independently and proactively engage with business stakeholders with minimal direction, navigating through ambiguity • Ability to build strong relationships and work cross-functionally with stakeholders in a globally distributed team • Team player with a strong attention to detail and ability to meet tight deadlines • Curious and analytical mindset, with the ability to create compelling narratives and actionable recommendations from their analyses • Strong stakeholder management, up to VP level