Support Engineering Intern
Yesterday
🇺🇸 United States – Remote
💵 $7k - $8k / year
👨🎓 Internship
⚪️ Entry-level
📞 Support Engineer
🦅 H1B Visa Sponsor
Description
• As a Support Engineer intern, you will focus on driving enablement initiatives that deliver impactful technology and process enhancements for Customer Experience (CX). • Collaborate with cross-functional teams to optimize workflows, develop automation, and manage technology ecosystem that powers efficient and exceptional customer support. • Your work will be instrumental in scaling CX operations and elevating customer satisfaction, ensuring continuous improvement. • In our Virtual First work culture, you’ll connect with Dropboxers virtually and in-person to build a strong professional network. • For Summer 2025, we offer two start dates culminating in a 12-week internship: • 5/27 - 8/15 • 6/24 - 9/12 • Perform enablement tasks to optimize CX platforms, including ticketing systems, knowledge bases, AI tools, and communication tools. • Troubleshoot system issues and ensure high availability and performance. • Develop AI-driven workflows to streamline customer interactions, such as smart routing, predictive case resolution, and automated escalation handling. • Create dashboards and generate reports to monitor CX performance metrics. • Analyze data to identify trends and opportunities for process improvement. • Proactively suggest and implement enhancements to CX systems and processes.
Requirements
• Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related field with an expected graduation in 2027. • Enthusiastic about problem-solving, process improvement, technology enablement and comfortable working both independently and collaboratively with cross-functional teams. • Knowledge of APIs, system integration, and workflow automation tools. • Have experience working in various programming languages and development environments or possess a working knowledge of at least one programming language. • Strong analytical and problem-solving skills, with the ability to identify and implement AI-driven solutions. • Good communication and collaboration skills to work effectively with cross-functional teams. • Adaptable, innovative, and passionate about leveraging AI for customer success.
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