Technical Customer Success Manager - MSP

February 27

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Druva

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Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance.

Enterprise Endpoint Backup • Data Loss Prevention (DLP) • Secure File Sharing • Endpoint Data Governance • Cloud Server Backup and Archiving

1001 - 5000 employees

📋 Description

• Druva enables cyber, data and operational resilience for every organisation with the Data Resiliency Cloud, the industry’s first and only at scale SaaS solution. • Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. • The GCS team at Druva helps customers solve real, technical problems while retaining and expanding revenue streams. • The role involves ensuring the success of Druva’s Managed Service Provider customers enablement, activation, development and expansion experiences. • You will maintain a deep understanding of our solutions and present to our MSPs about the most relevant features/functionality for their tenants specific business needs. • The role requires tracking, analysing and communicating key metrics and business trends as they relate to the global Customer Success strategy.

🎯 Requirements

• Bachelor’s degree, MBA or equivalent experience strongly preferred • 5+ years of experience in a Customer Success/Account Management/Technical Support role servicing strategic accounts • Experience working in or with Managed Service Providers • Understanding of data centres and backup/restore/DR industry • Knowledge understanding on Cloud Infrastructure workloads including - VMWare, Nutanix, File Servers, NAS, SQL Azure and AWS Architecture • Proven track record of meeting and exceeding targets • Understanding of Enterprise SaaS business motions and customer lifecycle • Proven ability to develop working relationships at all levels of management, both inside your company and within your customer accounts • Experience with project management, account portfolio planning and prioritisation • Strong collaboration skills to work with multiple internal stakeholders. • Ability to prioritise, multi-task, and perform effectively under pressure • Excellent written and spoken communication skills • Possess top-notch organisational and analytical skills, especially with Salesforce/GainSight/ Power BI knowledge • Track record of successful planning and execution of Executive Business Reviews