ServiceNow Management Consultant

October 11

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DXC Technology

WebsiteLinkedInAll Job Openings

Insurance BPaaS and BPO • Analytics and Engineering • Applications • Security • Cloud

10,000+

Description

• Expert Workshop Facilitator: Skilled in leading structured, dynamic, and interactive workshops, guiding clients through complex processes and configurations. • Expert at organizing and conducting sessions that ensure clear understanding and alignment on project objectives. • Facilitating in-depth discussions on process design, requirements gathering, and configuration of ServiceNow to align with client objectives. • Advanced ServiceNow Expertise: Deep knowledge of the ServiceNow platform, in areas like ITSM, ITOM, HRSD, CSM, ITBM, SR modules. • Best Practice Implementation: Focused on delivering solutions that adhere to industry best practices, ensuring scalability, maintainability, and alignment with customer goals. • Strong Consulting Skills: Combines strategic thinking with practical execution, bridging technical solutions and business requirements. • Customer-Centric Configuration Leadership: Expert in facilitating customer collaboration to drive configuration decisions. • Exceptional Organizational Skills: Proven ability to manage multiple projects while maintaining focus on client objectives and timelines. • Establish Client Relationships: Serve as a trusted advisor, establishing strong relationships with clients. • Lead Requirements Gathering: Drive requirements gathering sessions translating business needs into actionable configurations. • Perform Gap Analysis: Conduct thorough gap analysis offering forward-looking solutions. • Develop Process Documentation: Ensure clear communication of solutions and processes to clients and internal teams. • Collaborate on Risk Management: Manage risks, define priorities, and maintain project timelines. • Provide Project Updates: Address potential timeline issues effectively during project delivery. • Drive Organizational Change: Develop strategies that drive ServiceNow adoption. • Stay Updated on ServiceNow Technologies: Maintain knowledge of ServiceNow technologies. • Assist in Scoping New Opportunities: Ensuring deliverables align with client expectations. • Delivery Client Training: Facilitate client training on the use of ServiceNow.

Requirements

• 5+ years of ServiceNow process consulting: Proven experience leading workshops and driving ServiceNow configuration decisions. • Expert in ServiceNow solution design: Strong background in designing solutions across key modules like ITSM, ITOM, and CSM, ensuring alignment with best practices. • 5+ years in gap analysis and requirements gathering: Ability to identify process gaps and translate them into actionable ServiceNow configurations. • Strong communication and presentation skills: Expertise in clearly conveying technical concepts to various audiences, driving effective decision-making. • ServiceNow Certified System Administrator: Advanced knowledge of platform administration, configuration, and workflows. • Experience in organizational change management: Ability to develop strategies that ensure successful ServiceNow adoption. • ServiceNow Certified System Administrator.