DYOPATH
DYOPATH is a company dedicated to providing comprehensive IT solutions aimed at enhancing organizational performance and security. They offer a wide range of services including advanced security services, managed security, cloud services, IT outsourcing, and managed services. DYOPATH is focused on helping clients navigate the challenges of cyber threats, complex IT environments, and talent shortages. Their services are designed to be secure, always available, and aimed at improving communication, efficiency, and productivity within organizations. DYOPATH places a high priority on customer satisfaction and efficiency improvements, making them a trusted partner in IT success for large and small organizations alike.
Managed Services • IT Consulting • IT Outsourcing • Virtualization • ITIL Service Desk
Service Desk Level 1 Analyst
March 21
DYOPATH
DYOPATH is a company dedicated to providing comprehensive IT solutions aimed at enhancing organizational performance and security. They offer a wide range of services including advanced security services, managed security, cloud services, IT outsourcing, and managed services. DYOPATH is focused on helping clients navigate the challenges of cyber threats, complex IT environments, and talent shortages. Their services are designed to be secure, always available, and aimed at improving communication, efficiency, and productivity within organizations. DYOPATH places a high priority on customer satisfaction and efficiency improvements, making them a trusted partner in IT success for large and small organizations alike.
Managed Services • IT Consulting • IT Outsourcing • Virtualization • ITIL Service Desk
📋 Description
• At DYOPATH, we believe that work should be more than just a job – it should be a passion. • As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. • We are hiring a remote Service Desk Level 1 Analyst in the Monterrey, MX! • Respond to incoming phone calls, emails, and chat messages from customers or employees seeking technical support. • Log all service desk interactions in the ticketing system and escalate issues to the appropriate team or individual. • Provide first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems. • Resolve technical issues when possible and escalate to appropriate support teams when necessary. • Ensure timely and accurate resolution of all service desk issues. • Conduct follow-up activities with customers or employees to ensure satisfaction with the service provided. • Continuously improve technical skills and knowledge through training, certification, and self-directed learning. • Participate in special projects as assigned.
🎯 Requirements
• Advanced English Skills - oral and written • 1-2 years of experience in a technical support role, preferably in a service desk environment • Strong customer service skills, with the ability to communicate technical information to non-technical users. • Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting • Knowledge of ITIL or similar service management frameworks a plus • Ability to work independently and as part of a team, focusing on delivering exceptional customer service. • Excellent problem-solving and analytical skills • Ability to manage multiple tasks simultaneously and prioritize workload effectively.
🏖️ Benefits
• Savings / Monthly 13% cap • Pantry Vouchers 9% deposited every month • Christmas Bonus: 25 days of your daily income • Vacations - 12 days after the first year • Anniversary Bonus - 10 days of base salary • Vacation Premium – 40% first year • Major Medical Insurance covers you and your immediate family • Life Insurance • Quarterly Bonus • Marriage or Bereavement Time off • Maternity/Paternity Time off
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