Software Implementation Consultant

September 6

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Empowering Technology Services.

Web & Application Development • ITIS / ITSM • IT Staffing • Accounting and Finance staffing • Global Payroll

1001 - 5000

Description

• Use your consulting skills to maintain B2B customer relationships, gather their requirements and set expectations accordingly • Translate implementation project information clearly and professionally to external customers • Collaborate with internal team members and key stakeholders, applying technical leadership and expertise to ensure customer needs are met • Leverage expertise in data-warehousing techniques, database management systems and analytic solutions throughout the implementation process • Craft solutions for our customer's business problems • In collaboration with Customer Success Managers, Solution Architects and Implementation Managers, proactively handle multiple projects simultaneously, whilst applying creative solutions and problem-solving to achieve results in a timely manner

Requirements

• Tertiary or additional professional education in a technical discipline such as computer science, engineering, data science/engineering • Excellent demonstrable verbal and written communication skills • Minimum 3 years’ worth of experience in analytics which may include working with business intelligence, data visualisation tools e.g. Tableau, MS Power BI), building reports or dashboards • Experience in database management systems and data set integrations advantageous • Strong knowledge of data extraction, transformation, and loading (ETL) • You have been a lead consultant (ideally in SaaS implementations) with external clients and are confident in your ability to coach them through multiple solutions for the best possible outcomes • Strong analytical and problem-solving skills, ability to think about complex problems and come up with creative solutions • Demonstrated experience in managing multiple deliverables and stakeholders in parallel with competing levels of priority • You are comfortable learning and working autonomously making the most out of the resources at your disposal • Able to work remotely and be a collaborative team player that builds positive relationships with other team members • Ability to maintain accurate customer documentation and case management records