Customer Support - Seller Experience
15 hours ago
Description
• Providing phone support for eBay members with queries related to billing, technical problems, listing queries, and payment processing • Supporting sellers through the eBay selling and payment lifecycle • Taking appropriate action for eBay to ensure a safe and compliant trading platform for our community • Making accurate decisions on a variety of risk, fraud and policy workflows • Ability to make decisions on a variety of topics that our Sellers and Buyers face • Strong sense of ownership of the Customer, and the exceptional experience we provide • Establishing a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy • Display empathy to customer concerns and display a sincere desire to serve with ownership through to resolution • Doing what is right for our Customers, and a determination to follow through to ensure a positive experience on eBay • Excel at learning through our training programs and self-learning to keep growing your skills & knowledge • Taking responsibility for your development goals and evolving to be your best self at work
Requirements
• Available for shift work including early mornings, late evenings and weekend work • Previous financial service, payments experience would be considered an asset • Experience working in risk and fraud operations is advantageous • Drive to meet and exceed targets • Ability and drive to learn and grow • Passionate about customers and customer experience • You are assertive, with the ability to say “No” and deliver a difficult message with confidence • You have a strong ability to evaluate cases from a business perspective • You are an excellent communicator, with high level of compassion and emotional intelligence • You are Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures • Resiliency will be key to this role as will the ability to handle stress and be productive under pressure • You are a learner, always growing and open to feedback • You enjoy taking ownership and control, and driving resolution • You are Driven and motivated to achieve targets and meet your metrics • You are Motivated and disciplined while working from home • Good knowledge of technology, systems and applications
Benefits
• Basic Salary of €36,400 • Quarterly Bonus Plan • 25 days Holidays • Educational Assistance • Healthcare Plan • Life Assurance • Pension Plan • Sabbatical every 5 years • plus lots more!
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