Director, Customer Success

5 hours ago

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Echo360

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educational technology • lecture capture • blended learning • active learning • distance learning

51 - 200

💰 $15.5M Debt Financing on 2019-04

Description

• Echo360 seeks an experienced Director of Customer Success to lead a team of CSMs focused on customer retention, growth, and satisfaction • Create and implement customer success strategies, ensuring seamless onboarding, customer engagement, and renewals across the Echosystem portfolio • Requires a data-driven, strategic and customer-focused leader with deep understanding of EdTech, Corporate L&D, and SaaS

Requirements

• 7+ years in Customer Success or Account Management, with 3+ years in a leadership role • Proven experience in team management, customer retention and renewals, customer engagement, and customer success strategies • Strong oral and written communication and interpersonal skills, with an ability to build lasting client relationships • Knowledge of EdTech or SaaS products, with an understanding of and ability to articulate customer use cases • Fluency with Gainsight, Salesforce.com, Hubspot, and Outreach

Benefits

• Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance • A 401(k) plan with company match • An unlimited PTO policy