Customer Success Manager

13 hours ago

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Hyperscience

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Artificial Intelligence • Machine Learning • Intelligent Automation • Intelligent Document Processing • Insurance Automation

201 - 500

💰 $100M Series E on 2021-12

Description

• Hyperscience is a market leader in hyperautomation and a provider of enterprise AI infrastructure software. • The Customer Success Manager (CSM) will connect with their assigned Hyperscience customers immediately post-sales. • You will partner closely with the Implementation Managers and own the ongoing customer relationships post-implementation. • Once the customer has gone live, the CSM will work cross-functionally to help customers deploy new use cases, track adoption and ensure each customer achieves their desired outcomes. • Successful CSMs will be excited by having the freedom of doing the “best job possible”, owning high-touch, high-impact relationships with executive stakeholders at global enterprises and government agencies, and driving real improvement in customer operations through our software. • This is a full-time position, fully remote, reporting to the Director of Customer Success.

Requirements

• 7+ years experience in account management, customer success, software implementation or automation consultancy • Experience with large enterprises and government agencies with complex organizational and operational challenges • Experienced in the B2B tech space or with SaaS companies • You have a passion for solving real world problems and find satisfactions in making our customers successful • High emotional intelligence, including curiosity, empathy, self-awareness, and integrity • Self-starter able to take on tasks with minimal oversight and guidance • Love of learning and an aptitude for absorbing and synthesizing technically complex information • Proven ability to work with top executives on critical (and expensive) issues • Excellent communication (written and verbal) and presentation skills, both internally and externally • Demonstrated success at leading projects with customer teams at various levels of technical and non-technical depth • Available to travel to on-site customer meetings periodically - we expect CSMs will travel 10-20% of the work days each month within EMEA once it is safe to resume travel

Benefits

• Top-notch healthcare for you and your family • A 100% 401(k) match for up to 6% of your annual salary • Flexible PTO with the approval of your manager • 12 weeks of parental leave and an additional 4 weeks for birthing parents • Stock options