Customer Success Executive

3 days ago

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Alight Solutions

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Business Consulting and Services • Human Resources Services

10,000+

Description

• Overall management of assigned clients • Client satisfaction, retention, and engagement of Alight products • Develop relationships with key decision makers within existing clients • Guiding clients, by recommending and executing best practices for products • Seamlessly interface, while gaining trust of individuals at all levels of client organization • Leading the renewal strategy development and negotiation activities • Responsible for leading the pre-renewal internal strategy meetings • Identify issues, needs, opportunities, and alternatives to be proposed • Partner with other enterprise leaders on renewal strategies • Work collaboratively with the Client Success Manager • Ensure product progresses on schedule and with prescribed standards • Establish/Improve strategic relationships with client team and executives • Own development and execution of strategic client business cases • Provide development, execution, and problem solving for client engagement

Requirements

• 5+ years of success in account management/client success within a carrier, consulting/brokerage firm or healthcare vendor. • Demonstrate successful track record managing mid-to-large (5,000+ lives) employer accounts. • Display ability to understand and develop financial projections/P&L, as well as other performance metrics. • Possess solid organizational, management, administrative and human relations skills. • Have exceptional negotiation and leveraging skills. • Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors. • Demonstrate success meeting goals/targets and managing a complex book of business. • Possess ability to facilitate and guide strategic planning discussion to help the client define key objectives. • Able to listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action.

Benefits

• Health coverage options • Wellbeing and support programs • Retirement • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • Voluntary benefit options