Customer Success Manager

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Global Life Science Hub

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recruitment • pharmaceuticals • life science • hiring • clinical research

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Description

•Location: Remote •Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. •In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success. •Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support •Build strong, trust-based relationships and proactively address client needs •Monitor account health, identify growth opportunities, and drive client satisfaction •Collaborate with internal teams to deliver tailored solutions and meet client goals •At Global Life Science Hub, we offer a collaborative, flexible remote work environment where you’ll be empowered to make a real impact.

Requirements

•Experience: Proven background in customer success or account management, ideally within the life sciences or pharma sector •Skills: Strong communication, relationship-building, and problem-solving abilities •Mindset: Client-focused, proactive, and passionate about helping clients achieve success