Enterprise Customer Success Manager
November 21
🇺🇸 United States – Remote
💵 $120k - $135k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Description
• AppZen is the leader in autonomous spend-to-pay software. • Its AI efficiently processes information to improve enterprise spend understanding. • Own customer relationship from adoption to renewal and expansion. • Drive product utilization and advocate for improvements based on feedback.
Requirements
• 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions. • Humble and friendly personality with an open and honest communication style. • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI. • Exceptional presentation skills to engage Director/VP/C-level stakeholders. • Ability to understand our business applications quickly with little hands-on training. • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws. • Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.
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