Enterprise Customer Success Manager

November 21, 2024

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AppZen

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AppZen is a leading provider of AI-powered software solutions for automating and auditing expense reports and accounts payable processes. The company's innovative AI technology helps organizations improve efficiency, compliance, and cost control. AppZen offers products such as Autonomous AP, AI-powered invoice automation, Expense Audit, and Card Audit, which streamline financial workflows, detect fraud, and ensure policy compliance. With integrations to major financial software systems, AppZen enables real-time auditing and compliance across various financial activities, making it an essential tool for businesses seeking to optimize their finance operations.

Artificial Intelligence • Finance AI • Expense Audit • Autonomous AP • Mastermind

201 - 500 employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

💰 Venture Round on 2021-03

📋 Description

• AppZen is the leader in autonomous spend-to-pay software. • Its AI efficiently processes information to improve enterprise spend understanding. • Own customer relationship from adoption to renewal and expansion. • Drive product utilization and advocate for improvements based on feedback.

🎯 Requirements

• 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions. • Humble and friendly personality with an open and honest communication style. • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI. • Exceptional presentation skills to engage Director/VP/C-level stakeholders. • Ability to understand our business applications quickly with little hands-on training. • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws. • Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.