Enterprise Customer Success Manager

November 21

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Logo of AppZen

AppZen

Artificial Intelligence β€’ Finance AI β€’ Expense Audit β€’ Autonomous AP β€’ Mastermind

201 - 500 employees

πŸ€– Artificial Intelligence

πŸ’Έ Finance

☁️ SaaS

πŸ’° Venture Round on 2021-03

Description

β€’ AppZen is the leader in autonomous spend-to-pay software. β€’ Its AI efficiently processes information to improve enterprise spend understanding. β€’ Own customer relationship from adoption to renewal and expansion. β€’ Drive product utilization and advocate for improvements based on feedback.

Requirements

β€’ 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions. β€’ Humble and friendly personality with an open and honest communication style. β€’ Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI. β€’ Exceptional presentation skills to engage Director/VP/C-level stakeholders. β€’ Ability to understand our business applications quickly with little hands-on training. β€’ Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws. β€’ Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.

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