Customer Success Manager

11 hours ago

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Syrup Tech

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Description

• As the Customer Success Manager, you’ll be the main point of contact for our rapidly growing customer base ensuring customers are absolutely delighted with the entire Syrup experience. • We are 100% focused on our customers and aim to create raving fans of Syrup. • You will serve as the point of contact for customers and systematically track and address all customer questions and requests. • Lead new customer onboardings working in close conjunction with Sales and Operations teams. • Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience. • Develop Company training program and train customers on all aspects of the platform. • Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize Syrup’s recommendations across their teams. • Deeply understand customers’ perception of ROI and actively communicate ROI of the Syrup platform. • Document and track all activities for accounts in a systematic way and deliver feedback from customers to relevant internal teams. • Track indicators of customer churn and drive contract renewals and upsell opportunities.

Requirements

• At least 3 years in a customer-facing role • High-energy and passionate about making customers successful and helping them exceed their business goals • Passion for technology and an ability to speak knowledgeably about the industry of data analytics • Program or project management experience, ideally focused on onboarding or customer processes • Clear written and verbal communication skills along with the ability to craft compelling presentations for both technical and business audiences • Customer empathy to listen and understand the unique needs of customers • The utmost integrity in your customer interactions and collaboration with Syrup team members • Adaptability to try new ways of doing things with the ability to learn from failures and move on • Experience working for a high-growth stage startup (ideal but not required)

Benefits

• Remote Flex: We’re a remote first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like. • Equity Compensation: We offer generous equity compensation for all our early employees. • Health, dental, vision: We offer generous health, vision, and dental benefits to our employees. • Generous PTO: Take all the time you need, whenever you need it. • Syrup summits: We bring the whole global team together every quarter for our Syrup summits. Previous locations: Barcelona, Tuscany, Madrid, Los Angeles, Warsaw, Boston, New York.