Customer Success Manager

3 days ago

Apply Now

Receive Emails with Similar Jobs

Volt

WebsiteLinkedInAll Job Openings

2 - 10

💰 $2.5M Seed Round on 2021-08

Description

• Volt is transforming the massive and rapidly growing communications platform industry. • Our mission is to make leveraging communication infrastructure easy for software companies. • We help businesses build more meaningful connections with their customers through text message communication. • Our goal is to improve the developer experience and lower total cost of ownership. • We are remote-first and have an office in Tulsa, Oklahoma. • The Customer Success Manager drives customer satisfaction, retention, and growth through strategic guidance. • Focus on expansion opportunities and customer education for desired outcomes utilizing our SaaS products.

Requirements

• Drive meaningful revenue growth across our existing customer base through usage and adaptation as we scale rapidly. • Develop and maintain strong customer relationships, understanding their business needs and objectives. • Manage forecasting and tracking of customer growth to offer transparency into account status and planning. • Onboard new customers, ensuring a smooth transition and successfully adopting our SaaS products. • Own Customer Project Management and Expansion by developing scalable systems and processes to ensure customers are educated throughout each stage of the customer lifecycle. • Create systems to internalize customer feedback and communicate data-backed recommendations to the product team for improved customer satisfaction and success. • Develop churn reduction tactics to maximize customer lifetime value. • Build data-backed measurable KPIs for all account management and success activities. • Ensure proactive systems are in place to identify struggling customers and mitigate churn while maximizing the customer experience. • Strategically think ahead to anticipate roadblocks that may arise due to customer growth to set the team up for success and move through them with ease. • Collaborate cross-functionally with internal teams to advocate for customer needs and drive continuous improvement. • Collect and analyze customer feedback to inform product development and enhance the overall customer experience. • Bachelor’s degree in Business, Marketing, or a related field. • 5+ years of experience in Customer Success, Account Management, or a similar role within the SaaS industry. • Proven track record of successfully executing against significant revenue targets involving large and complex customers. • Ability to lead and communicate cross-functionally with sales, marketing, product, and other departments. • Excellent communication and interpersonal skills, interacting at all levels and having the ability to build rapport and trust with customers. • Technical aptitude and ability to understand complex information and convey it to others. • Proactive problem-solving skills and an analytical mindset to drive data-making decisions. • Ability to manage multiple customer accounts and projects simultaneously operating in a fast-paced, high-growth environment. • Experience with Customer Success software and CRM tools (e.g., Salesforce, Gainsight) is a plus.

Benefits

• The compensation for this role is a base salary range of $75-90K. • Volt provides employees with health, dental, vision, and life insurance at no extra cost. • Equity is offered to all employees in the form of stock options.