Customer Success Manager

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Volt

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💰 $2.5M Seed Round on 2021-08

Description

• Volt is transforming the massive and rapidly growing communications platform industry. • Our mission is to make leveraging communication infrastructure easy for software companies. • Enable businesses to build more meaningful connections with their customers. • Improve the developer experience and lower the total cost of ownership by building a fully managed messaging infrastructure stack. • Our culture is defined by excellence and innovation. • Seeking a proactive and dedicated Customer Success Manager to drive customer satisfaction and growth.

Requirements

• Drive meaningful revenue growth across our existing customer base through usage and adaptation as we scale rapidly. • Develop and maintain strong customer relationships, understanding their business needs and objectives. • Manage forecasting and tracking of customer growth to offer transparency into account status and planning. • Onboard new customers, ensuring a smooth transition and successfully adopting our SaaS products. • Own Customer Project Management and Expansion by developing scalable systems and processes to ensure customers are educated throughout each stage of the customer lifecycle. • Create systems to internalize customer feedback and communicate data-backed recommendations to the product team for improved customer satisfaction and success. • Develop churn reduction tactics to maximize customer lifetime value. • Build data-backed measurable KPIs for all account management and success activities. • Ensure proactive systems are in place to identify struggling customers and mitigate churn while maximizing the customer experience. • Strategically think ahead to anticipate roadblocks that may arise due to customer growth to set the team up for success and move through them with ease. • Collaborate cross-functionally with internal teams to advocate for customer needs and drive continuous improvement. • Collect and analyze customer feedback to inform product development and enhance the overall customer experience.

Benefits

• The compensation for this role is a base salary range of $75-90K. • Volt provides employees with health, dental, vision, and life insurance at no extra cost. • Equity is offered to all employees in the form of stock options.