Teramind
Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology
Enterprise Customer Success Manager
Yesterday
Teramind
Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology
Description
• Teramind is a global leader in data loss prevention (DLP) and user activity monitoring (UAM) solutions. • Empowering organizations to secure their most critical data while boosting workforce productivity. • Trusted by some of the world’s largest enterprises across various industries. • Helping organizations monitor, detect, and prevent insider threats and manage compliance. • Position Overview: As an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. • Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. • Collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. • Requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes.
Requirements
• 5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management • Strong understanding of Customer Success frameworks and lifecycle management • Demonstrated success in driving customer adoption, retention and expansion • Experience with subscription renewal management • Extreme attention to detail and organizational skills • Excellence at building and managing high-level customer relationships • Willingness to roll up your sleeves and understand the finer technical points of the product • Ability to have high-stakes conversations with a variety of stakeholders • Experience in the cybersecurity industry is a plus
Benefits
• High-quality health benefits • Retirement Plan with employer match • Career-growth opportunities • Flexible Time Off and Paid Time Off benefits • Professional development budget
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