Enterprise Customer Success Manager

Yesterday

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Teramind

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Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology

51 - 200

Description

Teramind is a global leader in data loss prevention and activity monitoring solutions. As an Enterprise Customer Success Manager, you'll ensure strategic customers derive maximum value from solutions. Build strong, long-term relationships. Drive product adoption, retention, and advocacy. Collaborate with internal teams for seamless customer experience.

Requirements

5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management Strong understanding of Customer Success frameworks and lifecycle management Demonstrated success in driving customer adoption, retention and expansion Experience with subscription renewal management Extreme attention to detail and organizational skills Excellence at building and managing high-level customer relationships Willingness to roll up your sleeves and understand the finer technical points of the product Ability to have high-stakes conversations with a variety of stakeholders Experience in the cybersecurity industry is a plus

Benefits

High-quality health benefits Retirement Plan with employer match Career-growth opportunities Flexible Time Off and Paid Time Off benefits Professional development budget