Customer Success Strategist

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Transportation • Recruiting • Applicant Tracking • Software • CDL Employment Verification

51 - 200

Description

• The Customer Success Strategist will address the needs of our customers by taking an expert consultative approach. • Engage with existing customers to maximize customer stickiness and reduce churn. • Maximize MRR by selling opportunities where needed and applicable. • Daily activities include engaging with customers, communicating internally to key CX Leaders, and navigating workflow tasks in various platforms.

Requirements

• Communication - The ability to communicate effectively is vital within this position. • Adaptability - SaaS continues to be a model for technology driving and delivering innovation to companies worldwide. • Situational Awareness - Ability to analyze our customer's situational needs and help them move forward with eyes on goals. • Initiative - A strong sense of urgency, and driven by a desire for customer success, goal attainment, and company objectives. • Industry Knowledge : Recruitment experience in transportation industry Required. • Skills/Experience for Success: • Sales and/or Recruitment experience in trucking industry • Experience using and/or knowledge of our software or similar • Product & Services knowledge • Trucking Industry expertise • Partnership knowledge • Aggressive self-starter attitude and work ethic • Demonstrated ability to manage multiple tasks with attention to detail. • Proven track record of a sense of urgency and proactive approach. • Rapid learning ability with a knack for teaching others.