Customer Success Operations Manager

October 28

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Revenue Analytics, Inc.

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Predictive Analytics • Data Science • Analytics • Price Optimization • Change Management

51 - 200

Description

• Looking for the opportunity to support customer-facing teams and help lead key workstreams? The Customer Success Operations Manager executes customer-related analysis and effectively and efficiently troubleshoots customer-reported issues. In addition, they are accountable for partnering with internal teams to support reporting on customer satisfaction through KPI development, analysis, and monitoring.

Requirements

• Bachelor’s degree with strong academic credentials (Engineering, Economics or Business preferred) • 4-6 years of experience in technology, product management, or consulting, preferably working in a cross-functional setting. • Proven ability to collaborate with key stakeholders to drive value through new strategies and tactics, and execute on those ideas with minimal oversight • Refined presentation skills with experience communicating complex concepts to a diverse audience • Advanced analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel and SQL necessary, BI tool experience is preferred) • Ability to proactively manage multiple commitments and tasks across multiple customers / initiatives • Exceptional leadership skills

Benefits

• Competitive base salary • 100% paid healthcare including medical, dental, and vision coverage for our employees and their families • 100% paid Life insurance, long and short-term disability coverage for team members • 401k plan with a generous match and is vested immediately • Company cell phone allowance • Open PTO plan (take what you need!) and 10 paid holidays • Gym membership reimbursement • Flexible work arrangements