Customer Success Manager - AMER

2 days ago

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Oyster

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Our mission is to create a more equal world by making it possible for companies everywhere to hire people anywhere. We believe it should be easy for any company to hire any person, no matter where either is located in the world.

501 - 1000 employees

📋 Description

• Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be currently based within the Americas region. • We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services. This position offers an exciting opportunity to work in a fast-paced environment, collaborate cross-functionally, and make a significant impact on the customer experience. • Our Customer Success POD is a dynamic and tightly-knit group committed to crafting a seamless customer journey. As a member of this team, you will be part of a collaborative environment where ideas flourish, and each team member's input is cherished. We foster a culture of continuous learning and growth, encouraging every team member to contribute their unique skills and perspectives to our shared goals. By joining our Customer Success POD, you'll become part of a supportive community that thrives on innovation, excellence, and a steadfast commitment to customer satisfaction.

🎯 Requirements

• Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company. • Proven track record of managing multiple customer relationships and driving customer success initiatives. • Ability to effectively manage customer expectations and any conflicts should they arise. • Exceptional communication skills, both verbal and written. • Strong interpersonal skills with the ability to build rapport and trust with customers. • Analytical mindset with the ability to leverage data to drive insights and decision-making. • Cross-functional collaboration skills with experience working across departments to achieve common goals. • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. • Strong organizational skills and attention to detail. • Passion for customer advocacy and commitment to delivering exceptional service. • Willingness to continuously learn and upskill to keep pace with product advancements and industry trends. • Proficiency in Zendesk, Asana, Notion, and Slack is a bonus. • Experience in the HR industry and employment practices spanning multiple countries is a bonus. • Proficiency in languages other than English is a bonus.

🏖️ Benefits

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster. • Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more). • Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health. • Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. • Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction). • WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!