Customer Success Manager

March 20

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Vantage

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Vantage is a comprehensive cloud cost management platform designed to provide visibility, reporting, and optimization of cloud infrastructure costs. It features tools for cost allocation, budgeting, anomaly detection, and resource optimization across major cloud platforms such as AWS, Azure, Google Cloud, and more. The platform offers a variety of integration options with services like Kubernetes, Datadog, and MongoDB, providing insights into network flow costs, savings plans, and resource usage efficiency. Vantage is targeted towards engineering, finance, and operations teams, helping organizations understand and reduce their cloud expenses effectively.

11 - 50 employees

☁️ SaaS

🏢 Enterprise

💸 Finance

📋 Description

• Vantage’s customer base is growing, and we’re looking to onboard another member to our customer success team. • The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. • You’ll serve as your customer’s main point of contact after being introduced by a sales team member. • You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings. • This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. • Customer Success Managers currently work with customers from growth stage startups up to enterprises. • Our customers are technical in nature and require a high bar for people that they work with. • If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.

🎯 Requirements

• 2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals • Ability to manage a wide portfolio of accounts from SMB up to large enterprise accounts • Strong emotional intelligence and the ability to empathize with customers • A kind person.

🏖️ Benefits

• equity • 401(k) plan • medical, dental, and vision benefits • education stipends