Customer Success Manager - SMB

2 days ago

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BioRender

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Science Illustration • Science Communication • Technology • Startup • SAAS Startup

201 - 500

💰 Pre Seed Round on 2018-03

Description

• At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. • We are looking for a proactive individual to join our team as a Customer Success Manager (SMB). • The Customer Success Specialist will be responsible for establishing long-term B2B relationships with our SMB clients. • You will work closely with BioRender users to ensure they have the most optimal experience using our product. • You will be successful in this role with exceptional customer curiosity, strong organization, flexibility, and a continuous improvement approach. • What you'll be doing includes client relationship management, strategic account management, client onboarding, and creating BioRender champions.

Requirements

• 1-2 years of experience in a customer success or account management role • Experience with Customer Success metrics - Retention, Expansion and CSQL’s • BSc. or Masters in the Life Sciences or relevant Experience in science knowledge translation • Strong communication skills, interpersonal skills and attention to detail • Excellent organizational skills and ability to manage and prioritize multiple projects • Experience in hosting virtual webinars, workshops and/or other events is a plus