Customer Success Manager - SMB

6 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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BioRender

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BioRender is a platform that enables scientists and researchers to create professional scientific figures quickly and easily. It offers a vast library of over 50,000 curated icons and templates across more than 30 fields of life sciences, including immunology, microbiology, and neuroscience. The tool is designed for ease of use with drag-and-drop functionality, allowing users to produce scientific figures up to 50 times faster than traditional methods. BioRender is trusted by over 2. 5 million scientists and used in over 1500 leading institutions, providing essential visual communication tools for scientific research, publications, presentations, and more.

Science Illustration • Science Communication • Technology • Startup • SAAS Startup

201 - 500 employees

🔬 Science

🧬 Biotechnology

⚡ Productivity

💰 Pre Seed Round on 2018-03

📋 Description

• At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all. • We are seeking a proactive professional to join our team as an Industry Customer Success Manager (SMB). • Responsible for building and maintaining strong B2B relationships with our SMB clients, driving retention, expansion, and user engagement. • Collaborate closely with BioRender users to ensure they have the best possible experience with our product. • Proactively reach out to clients & decision-makers to position yourself as a trusted and strategic partner. • Create BioRender Champions: Cultivate customer advocates, understand user-critical use cases for product feedback. • Provide personalized training to clients by delivering webinars specializing in science communication topics.

🎯 Requirements

• 1–2 years of experience in customer success or account management • Familiarity with key Customer Success metrics, including retention, expansion, and CSQLs • A BSc or Master’s degree in Life Sciences, or relevant experience in science knowledge translation • Strong communication, interpersonal, and attention-to-detail skills • Excellent organizational abilities with the capability to manage and prioritize multiple projects • Experience hosting virtual webinars, workshops, or events is a plus • Extensive experience working with industry customers, preferably in the BioTech or Pharma sectors