Customer Success Manager

March 19

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weavix

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weavix is a company that specializes in modernizing frontline workforce communications with its Walt Smart Radio System. This platform integrates advanced hardware and software, enabling seamless communication—voice, text, and multimedia—across various industrial environments including manufacturing, construction, and hospitality. Designed to enhance worker safety and operational efficiency, weavix empowers organizations to reduce risks while promoting collaboration and productivity among their teams.

51 - 200 employees

Founded 2019

💰 $23.6M Series B on 2023-11

📋 Description

• The Customer Success Manager (CSM) serves as a trusted advisor and advocate for our clients, ensuring they achieve their goals with our solutions. • As a key point of contact for assigned accounts, the CSM focuses on fostering strong client relationships, driving product adoption, and delivering measurable value. • You will collaborate with cross-functional teams to address client needs, resolve issues, and identify opportunities for growth, ensuring long-term satisfaction and retention.

🎯 Requirements

• 2+ years of Customer Success, Account Management, or related experience in a B2B SaaS environment. • Strong relationship management and communication skills to engage customers effectively. • Experience managing a high volume of accounts while maintaining personalized engagement. • Proven track record of driving renewals and reducing churn through proactive outreach. • Ability to analyze customer health data and take action to improve retention. • Familiarity with CS tools & CRM platforms (e.g., Gainsight, ChurnZero, Salesforce, or similar). • Ability to conduct training sessions, webinars, and automated engagement campaigns. • Strong time management and prioritization skills to balance multiple customers effectively. • Experience in SaaS or tech industry with a focus on mid-market or SMB accounts. • Background in customer onboarding, adoption, and success planning. • Understanding of renewal processes and contract negotiations. • Experience with automation and self-service customer engagement strategies.

🏖️ Benefits

• Competitive Compensation • Employee Equity Stock Program • Competitive Benefits Package that includes: • Medical, Dental, Vision, Life, and Disability Insurance • 401(k) Retirement Plan + Company Match • Flexible Spending & Health Savings Accounts • Paid Holidays • Flexible Time Off • Employee Assistance Program (EAP) • other exciting company benefits.