Customer Success Manager
November 19
Description
•Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software. •Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner. •Build a excellent relationship with the consultants from relocation management companies. •Support reporting on conversion figures and identify opportunities for improvement. •To maintain the positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect client requirements when necessary. •To participate in property inspections to gain an in-depth understanding of properties quality, when required (US Region). •Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive. •Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region. •Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits). •Assist in the optimisation process of AltoVita's Customer Success technology.
Requirements
•5+ years of experience in hotel reservations, corporate housing, global mobility or relocation •Comfortable working in a fast-paced and entrepreneurial environment •Ability to work well under pressure and handle high-stress situations with calm and professionalism •Strong problem-solving skills and ability to think on your feet •Self-motivated, proactive and results-driven •Occasional weekend on call rotation •US based
Benefits
•A team that will always put you first •Incredible opportunities for growth and career advancement •A fully-remote working environment •Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more •A work-from-home allowance to get your home-office set up •A generous vacation package so you can recharge or explore
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