Customer Success Manager

November 19

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Crystal Knows

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11 - 50 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

Description

• As a Customer Success Manager at Crystal, you will be a member of a high-performing team responsible for building strong relationships • When companies purchase Crystal, they are buying more than software—they are investing in a high-performing, self-correcting, relationally intelligent culture • This role involves product training, virtual coaching, problem solving, gathering feedback, and advocating for our customers in order to help them succeed with our products • You will report directly to the Head of Customer Success, and will primarily be measured on your ability to retain and expand customer accounts • From Day 1, you will spend most of your time interacting with people—via email, phone, and video—so this is absolutely a position for someone with excellent communication skills and an insatiable appetite for building relationships

Requirements

• Ability to travel (average 1-2 times per quarter) • Ability to work within the customers timezone • Strong presentation skills; especially to large groups • High technical aptitude to understand customer use cases and requirements • Self-starter with a willingness to experiment with new strategies and move at a fast pace

Benefits

• Competitive salary and variable compensation plan • Medical, Dental, and Vision options • 4 weeks paid time off • Fully remote work environment