Customer Success Manager

2 days ago

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CyberRisk Alliance

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security • security breaches • cybersecurity • information risk professionals • tech-enabled services

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Description

• Our Customer Success team will be tasked with developing relationships that promote retention and loyalty. • You will serve as the primary client program manager post-sale, serving as the face of our organization to our clients. • You’ll work with multiple teams across the organization to ensure successful delivery of programs including digital advertising, webcasts, podcasts, custom content, interviews, and more. • You will manage all internal and client deliverables, ensuring programs are successful and running on time. • You will manage and deliver on customer expectations.

Requirements

• High emotional intelligence • Empathy and thoughtfulness in customer interactions • Agility and flexibility • Highly organized and detail orientated • Articulate and creative communicator with excellent writing and grammar skills • Project manager with a proactive approach to challenges • 5+ years direct customer support experience • Comfortable with cross-team influencing • Demonstrated interest or experience in leveraging AI technologies to drive innovation, efficiency, and value creation. • Ability to adapt to a fast-paced environment and stay updated on industry trends and advancements in AI technology • Highly desired: Experience with media products a huge plus • CRM experience (Salesforce a plus) • Project management software experience, especially Monday.com