Customer Success Associate - Nursing Health Education

2 days ago

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10,000+

Description

• Would you like to support educators with digital product training and optimization? • Do you enjoy being part of a team that collaborates to deliver success and build customer relationships? • The Customer Success team is responsible for providing excellent onboarding & support. • As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. • Ensure product optimization and the renewal of accounts through high faculty satisfaction. • Guide faculty through varying customer journeys. • Provide proactive outreach and support and respond effectively to inbound customer inquiries and concerns. • Monitor product usage to identify intervention opportunities. Identify churn risks and upsell opportunities for sales team. • Serve as a product expert by staying up to date on product offerings. Document faculty interactions and market feedback.

Requirements

• Have prior experience in education, training, sales, support, communications field, or digital media/communications • Have experience solving complex problems, demonstrating attention to detail, and researching technical issues • Possess excellent organizational skills and a high attention to detail • Demonstrate strong verbal, written and presentation skills • Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required)

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice