Customer Success Associate
Yesterday
Description
• We are seeking a Customer Success Associate (CSA) to build strong relationships with a select group clients. • You will be the advocate for your clients. • Your success is your client’s success. • As their CSA you will be responsible for managing the day-to-day and ensuring your clients are retained and realize the highest value from our platform. • Your goal is to create relationships that result in your ability to implement programs that drive retention, increase payment adoption, grow revenue, and expand the client’s awareness and utilization of InvoiceCloud’s full suite of services.
Requirements
• Strong relationship management experience with proven track record of driving retention and growth, while delighting the client both in person and over phone/zoom • Experience with electronic billing products and services, such as payment processing, merchant services or electronic payments a huge plus. • Customer driven, results oriented, efficient, and willing to go the extra mile. • Outstanding verbal, written, presentation and interpersonal skills are required • Self-starter with a demonstrated ability to achieve results • Excellent time management, organizational and planning skills • Experience using standard MS Office tools and Salesforce
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