Customer Success Coordinator

3 days ago

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Design Pickle

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graphic design • marketing • digital marketing • graphics • print graphics

201 - 500

Description

• Hello, prospective pickle! We are seeking a Remote Customer Success Coordinator (CSM) to add to our growing Client Success team. • The CSC will be responsible for a high volume of clients and measured by client adoption using data-driven programs to achieve this, Net Promoter Score (NPS), and net customer retention rate of assigned book of business. • The ideal candidate can build strong relationships quickly, is tech-savvy, and has the people skills to work cross-functionally to be a champion for your customers. • You are a perfect fit for this role if clients see you as a trusted advisor, and you are comfortable providing proactive technical and product guidance.

Requirements

• 1-3 years in a customer-facing role in a SaaS B2B company. • Experience promoting value through customer experience; ability to analyze and interpret customer data to influence decision-making and improve customer experiences. • Exceptional ability to communicate and foster positive business relationships internally and externally. • Comfortable with identifying client risk, jumping in to remediate, handling escalations and ultimately ensuring net client retention. • Accountability and personal organization are essential. • Experience analyzing, optimizing, and scaling the existing processes. • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. • Passion for learning new technology. • Excellent presentation and communication skills with all levels of client contacts, including the executive level. • Ability to manage multiple tasks simultaneously with attention to detail.

Benefits

• Uncapped PTO: Hate seeing your PTO hours decrease as the year goes on? Not anymore! There is no cap or number associated with the amount of PTO days you can request. • Major medical healthcare: We major medical plans as well as Dental and Vision insurance. • Remote-work flexibility: More productive at home? Not based in Scottsdale, AZ? Fine with us! We are a remote-first company with people all over the country. • 401K: Plan for your future with a 401K with a company match. • New parent leave: Design Pickle encourages all primary caregivers to take up to 8 weeks leave for a new family member, including adoption, at full salary. • Short Term / Long Term Disability Options • Remote Work & Wellness Stipends: We offer a yearly stipend for employees to effectively work from home and manage their wellness journey. • Pet insurance: Have a furry friend? Design Pickle offers pet insurance through United Pet Care for discounted vet visits, medication, and procedures. • Team retreats, social events, and adventures: Pickle collaboration is important to us! We host regular social events, get-togethers, and experiences for our staff.