Customer Success Manager

2 days ago

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Thomson Reuters

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Intelligent Information • Accounting • Legal • Tax • Media

10,000+

Description

• Onboard and train court personnel on our software, including developing customized training programs to serve specific client needs • Regularly meet and communicate with court personnel to ensure that their needs are being met • Manage CoCounsel accounts for the judiciary to ensure that the court’s needs are being met at all times • Support the courts in their use of CoCounsel by answering questions about product usage and troubleshooting technical issues • Work with our product and engineering teams to ensure that the courts’ needs are being met by new product features • Communicate with internal departments to ensure that the company is meeting the needs of the judiciary • Develop long-term strategies to ensure that the courts are satisfied with our software • Clearly understand the use cases of each court in our program and make the appropriate software recommendations

Requirements

• You have a law degree or formal legal education and/or substantial experience working with law firms and attorneys • Experience working as a litigator and clerking or interning for a court is strongly preferred • Ideally, you have worked in legal technology and/or with AI-based software platforms • You have strong presenting and communication skills with experience training and interacting with customers regularly • You are interested in learning about new technology and software • You are personable, have a positive attitude, enjoy problem-solving, and helping customers • You enjoy working on cross-functional teams and contributing to broader outcomes

Benefits

• Comprehensive benefit plans • Flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off • Work from another location for up to a total of 8 weeks in a year • 4 of those weeks can be out of the country and the remaining in the country • Headspace app subscription • Retirement, savings, tuition reimbursement, and employee incentive programs • Resources for mental, physical, and financial wellbeing • Globally recognized and award-winning reputation for equality, diversity and inclusion • LinkedIn Learning access • Internal Talent Marketplace with opportunities to work on projects cross-company • Two paid volunteer days annually • Environmental, Social and Governance (ESG) initiatives for local and global impact • Optional hospital, accident and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Tuition Reimbursement • Access to Employee Stock Purchase Plan