Customer Success Specialist

2 days ago

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Hawkes Learning

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e-learning • mastery-based software • Ed Tech • Educational Technology • Software Development

51 - 200

Description

As an educational technology company, Hawkes Learning is passionate about helping college students succeed through use of our innovative technology. By partnering directly with college professors and recommending personalized learning solutions for their classrooms, we are rapidly expanding the implementation of Hawkes products into institutions nationwide. • Hawkes Learning is seeking a driven and experienced Customer Success Specialist. • As a Customer Success Specialist with a primary focus on training, revenue retention, and product expansion opportunities, your role is to ensure the long-term success and satisfaction of our customers with Hawkes Learning. • You will work closely with our instructor base to understand their needs, facilitate their optimal usage of the software, and proactively identify opportunities for revenue growth and product feedback. • The primary goal is to maximize customer retention and drive expansion by fostering strong relationships and delivering exceptional value. • This role includes a regular amount of travel during the start of the fall and spring semesters.

Requirements

Bachelor’s Degree • Strong verbal and written communication, strategic planning, and project management skills • Analytical and process-oriented mindset • Ability to troubleshoot technology issues and support digital offerings • Comfortable working across multiple departments in a deadline-driven environment • Active team player, self-starter, and multitasker who can quickly adjust priorities • A desire and willingness for overnight travel (seasonal; January - March, August, September) • Ideally located in Arkansas or Louisiana or willing to relocate • Must have experience in one of these four areas: Customer success/customer service experience with a technology product, Instructional Design experience in Higher Education, Instructional experience within Higher Education (professor, lecturer, or TA), Work experience in communications, marketing, sales, account management or customer success capacity

Benefits

Competitive pay and bonus plan • Generous Health Benefits (Medical insurance (BCBS), Vision insurance (EyeMed), Dental insurance (Mutual of Omaha)) • Employer Match to 401k retirement plan • Generous vacation time, sick time, discretionary days, and paid holidays • 100% employer-paid dental, EAP, life, AD&D, and LTD insurance • And much more!