Customer Engagement Specialist

2 days ago

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Splash Financial

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Financial Services • FinTech • Student Loan Refinancing • Medical Student Loan Debt

51 - 200

Description

• Splash Financial is seeking an experienced Customer Engagement Specialist. • You'll reach out to customers who have initiated an application, guiding them through the loan process and addressing their questions. • Your mission will be to deliver a world-class customer experience. • This role will collaborate with internal stakeholders to ensure consumer insights are shared. • Will focus on achieving high customer contact rates while maintaining high satisfaction scores and meeting other department metrics.

Requirements

• Prior banking and/or lending experience. • Experience with high-volume outbound dialing to engage & support members • Associate or Bachelor’s degree preferred. • Experience with Salesforce or other CRM system / tech savvy. • Microsoft office and/or Google Suite proficient. • Ability to multi-task and manage changing priorities. • Strong communication skills: Excellent verbal and written communication abilities to effectively interact with customers and team members. • Problem-solving mindset: Proven ability to analyze issues and develop practical solutions in a fast-paced environment. • Attention to detail: Keen eye for accuracy and thoroughness in handling financial information and customer data. • Customer-centric approach: Demonstrated commitment to providing exceptional service and support to clients. • Team collaboration: Ability to work effectively both independently and as part of a team, contributing to a positive team dynamic. • Adaptability: Capacity to quickly learn new systems, tools, and processes, adapting to the evolving needs of the company.

Benefits

• Fully remote work freedom • Competitive salary packages • Flexible PTO + 9 company holidays • Equity: Share in our start-up success • Comprehensive and affordable insurance benefits • Paid parental leave for both caregivers • Essential equipment to get the job done • 401(k) for your future savings • Quarterly meet-ups: In person & virtual fun • Awesome Splash swag to flaunt your team spirit