Customer Success Manager
November 12
Description
• The Manager of Customer Success harmonizes relationship cultivation with a dedication to team growth. • Responsible for upselling products and services to enhance website performance. • Adept problem-solving to guarantee an outstanding customer experience. • This multifaceted role encompasses customer retention, consultancy, mentorship, and coaching. • Conduct regular analysis of customer and employee performance and operational efficiency. • Supervise daily team operations and ensure effective communication across teams. • Manage the interviewing and onboarding processes for new employees.
Requirements
• Bachelor’s degree in computer science, marketing, project management, business administration, or a related field. • Over 5 years of managerial experience, demonstrating effective team leadership. • Outstanding communication abilities, capable of clearly explaining technical matters to various audiences. • Proven track record of achieving or surpassing metrics, upselling, quotas, and KPIs, with favorable customer feedback. • Exceptional customer service skills, coupled with technical proficiency and the capacity to handle time-sensitive tasks in a fast-paced setting. • Proficient in Microsoft Office and other essential business software applications. • Skilled in using BI tools to make data driven decisions • Familiarity with Salesforce, JIRA, ChurnZero, or similar tracking systems is preferred. • Previous management of Enterprise level accounts (preferred). • Working knowledge of HTML, CSS, and Bootstrap (preferred). • Expertise in the automotive digital marketing industry (preferred).
Benefits
• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account
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