Customer Engagement Manager

5 days ago

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Career and Technical Education • Distance Education • Remote Learning • Industry Certification Testing • Agricultural Science Curriculum

51 - 200

Description

• The Customer Engagement Manager will be responsible for onboarding new customers, nurturing and retaining existing customers, and supporting professional development and training for teachers. • Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform. • Conducts back to school meeting and mid-year review meeting. • Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer. • Holds regular cadence of meetings with Territory Managers to discuss progress on accounts. • Ongoing support in delivering professional development and training for teachers. • Performs other related duties as assigned.

Requirements

• Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Strong analytical and problem-solving skills. • Thorough understanding of product, industry, and/or services provided to clients. • Proficient with Microsoft Office Suite or related software.