Customer Success Manager - Enterprise

March 28

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote ⛰️ Colorado – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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UserEvidence

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UserEvidence is a Customer Evidence Platform designed to help B2B companies collect feedback, create content, and curate success stories that credibly demonstrate the value of their products. The platform facilitates the generation and organization of customer evidence at scale, allowing marketing teams to efficiently produce customer stories and proof points. UserEvidence integrates with various sales and marketing tools to provide third-party validation and statistical data, enabling sales teams to boost buyer confidence and win rates.

11 - 50 employees

🤝 B2B

☁️ SaaS

📋 Description

• In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well • Large equity stake + competitive salary + benefits • Will work directly with the VP build the CS function from ground up • Full-cycle customer success including onboarding, implementation, expansion, and retention • Opportunity in proven, de-risked market - founders’ first company in this space acquired for $90M+ by SurveyMonkey

🎯 Requirements

• You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers • You are passionate about evangelizing the customer marketing/product marketing space • You are empathetic and highly driven to make customers successful • You understand how customer pain points can help drive product development and business growth • You have excellent project management and communication skills, and are confident juggling many high priority customers • You’re highly adaptable, easily acclimating to a growing startup environment • You have a growth mindset and view setbacks as learning opportunities, not failures • You’re excited to create, shape and improve new processes and workflows • You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions • You’ve led onboarding, implementation, and renewal conversations with enterprise clients - you understand how to liaise /project manage with both C-levels and entry-level employees alike • We’re looking for an entrepreneurial customer success manager who is self-motivated, hard-working, driven, humble, intellectually curious, comfortable in a growing startup environment, and eager to build lasting relationships with our customers. You’ll be the second customer success hire working for the VP of Customer Success who has extensive experience in leading customer-facing teams in B2B SaaS. This is a huge opportunity to lead the charge in building relationships, retaining/expanding revenue, and creating advocates with companies like SFDC, SolarWinds, Coupa, Gong and Vanta.

🏖️ Benefits

• Competitive comp, bonus, and equity plans • Hybrid remote/in-person role (in San Luis Obispo, Nashville, Denver, SLC, Jackson Hole) • Health+Dental+Vision Insurance for you (and any dependents) • Incredible training and career growth opportunity