Client Success Consultant

November 12

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LEAP Wealth

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1001 - 5000

Description

• LEAP is the leading provider of Legal Practice Productivity Solutions in the world. • Our software supports over 100,000 lawyers and their staff. • Maintain excellent client relationships through zoom and in person. • Oversee processes for minimizing churn and driving product value. • Focus on continued use and adoption of the software through training and communication. • Become a product expert on LEAP Software and communicate its value. • Work with cross-functional teams to improve adoption and reduce churn. • Measure client on-boarding & product adoption KPI's. • Demonstrate value to existing clients through webinars and tutorials. • Contact clients regularly to ensure they utilize LEAP effectively.

Requirements

• Exceptional organizational skills and self-discipline • Demonstrable experience in a law firm environment • Positive and professional attitude • Ability to leverage cross functional business and technical resources to provide timely issue resolution • An aptitude for quick learning • An in-depth knowledge of the latest versions of Word, Excel and Outlook • Superb communication skills, both written and verbal • A passion for technology • 2+ years’ experience in a client facing role with a technology company • Ability to leverage data to inform and support critical decisions • Familiarity with dealing with client conflict and frustrations in a positive manner • A clean drivers license for onsite visits • An extensive understanding of Legal Accounting rules and bookkeeping (preferred) • Knowledge of QuickBooks and/or Xero (preferred) • A thorough understanding of varying law firms' culture and expectations (preferred)

Benefits

• Medical, Dental and Vision Plans Available • 401k with Company Matching Program • Staff Events • Gym Memberships • Employee Assistance Plans • Unlimited PTO • Company Shares Opportunity