Customer Success Operations Analyst

November 12

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Spring Health

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Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000

Description

• Reporting to the Director of Customer Success Operations, the Customer Success Operations Analyst will help support key operational aspects of the Customer Success team. • Collaborate closely with Customer Success Leadership and cross-functional teams to deliver accurate reporting. • Support the daily monitoring and maintenance of Customer Success tools, focusing on data integrity, system hygiene and performance. • Create and deliver regular reports and dashboards related to Customer Success performance. • Own opportunity booking process to close deals in SFDC for Upsells and Renewal following policies. • Identify areas of improvement and manage ad-hoc projects pertaining to customer success strategy. • Provide training and support to users across the organization to maximize value of Gainsight and Salesforce platforms.

Requirements

• 1 years of progressive experience working with SFDC CRM, Gainsight platforms, Zendesk and/or Looker. • Comfortable doing data and statistical analysis using advanced features of G-Sheets/MSFT Excel. • Bachelor's Degree in business administration, finance or similar field preferred. • Minimum 1 years experience in business, sales or customer success operations. • Strong understanding of customer success principles, methodologies, metrics, and best practices. • Ability to build reporting models in excel or google sheets from the ground up. • Understanding of customer success processes, forecasting, and pipeline management for renewals and upsells. • Excellent interpersonal, presentation, and communication skills. • Comfortable engaging with C-Suite and Executive level leadership. • Comfortable rolling out and documenting processes using available systems and tools.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. • Employer sponsored 401(k) match of up to 2% • A yearly allotment of no cost visits to the Spring Health network. • Generous paid time off, 10 sick days, 12 paid holidays, and a 1 month sabbatical. • We offer parental leave up to 18 weeks, depending on your eligibility. • Access to fertility care support through Carrot, plus $4,000 reimbursement for related expenses. • Access to Wellhub, an on-demand virtual benefit for wellbeing coaching. • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching.