Customer Success Manager

November 10

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Expert Institute

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Litigation Support • Expert Referral • Legal Technology • Legal Software

201 - 500

💰 Private Equity Round on 2018-01

Description

• Manage and grow a book of high value subscription accounts • Build strong relationships and rapport with attorney clients • Oversee client communications and track account health • Present proposals and discuss pricing with renewing accounts • Strategically increase service usage and maximize retention rates • Work closely with Medical and Research teams • Bring passion, high energy, and a strategic mindset • Stay up to date on latest legal industry news • Support other CS and Sales team members as needed

Requirements

• 2-6+ years of relevant sales, client relationship, or client engagement experience • Experience at a SaaS company preferred • Salesforce experience preferred but not required • Strong presentation and communication skills • Knowledge of legal industry is a plus but not required • Ability to work autonomously and in a team setting in a fast paced startup environment • A positive and professional disposition • Continuous interest in learning and growth • Some travel required

Benefits

• All expense paid annual Leaders Club trip to a sunny destination (public health permitting)